Hospital Policies

Hospital Policies at Grafton Animal Hospital

Learn More About Our Yorktown Veterinary Hospital

Below, learn about our policies at Grafton Animal Hospital and how we operate our practice. We encourage you to discuss any questions or concerns you may have – we are always happy to help.

Just give us a call at (757) 898-8433. We accept clients from throughout Newport News and beyond.

Appointment Policy

Our doctors see patients by appointment only. Hospital appointment hours are:

  • Monday – Friday: 7:00am – 6:00pm
  • Saturday: 7:30am – 12:00pm
  • Sunday: Closed

Boarding drop-off and pick-up times are Monday-Friday, 8:00 AM to 5:00 PM and Saturday, 8:00 AM – 12:00 PM.

Payment Options

Payment is due at time of service. We accept cash, personal checks, Visa, MasterCard, American Express, Discover, CareCredit®, and traveler’s checks. New clients receive a $20 discount on their first exam. We also offer wellness plans, which provide affordable monthly payments for your pet’s preventative care needs. For accident, injury, and illness coverage, we recommend pet insurance, such as Trupanion, ASPCA Pet Insurance, or PetPlan.

Pre-Surgical Policy

Pre-anesthetic bloodwork is recommended for all anesthetic procedures and, if chosen, must be collected one day in advance of surgery. Dogs and cats should be prevented from eating after midnight the night before surgery but may have water. If you have an exotic pet scheduled for surgery, please ask a veterinary technician for specific pre-surgical feeding instructions. Pets must be dropped off for surgery between 7:00 and 8:00 am the day of surgery. Please plan on 10 to 15 minutes to discuss the surgery and recommendations with a surgical technician.

After-Hours Emergencies

If your pet needs emergency care after hours, please visit Peninsula Emergency Veterinary Clinic in Yorktown, VA, (757) 874-8115.

  • Peninsula Animal Referral Center
  • 1120 George Washington Memorial Highway (Rt. 17)
  • Telephone: 757-874-8115
  • http://www.parcvets.com/

Have questions about our hospital policies? Call Grafton Animal Hospital at (757) 898-8433.